arrow image
Rent a Car In Israel

Principal Terms of Rental

Below are the principal terms of rental governing the reservation and rental of a vehicle (the “Vehicle”) by a renter (the “Renter(s)”) from Eldan Transportation Ltd. (“Eldan”). It is hereby clarified that any and all rentals are and shall remain subject to the terms and conditions set out in Eldan’s standard car rental agreement, to be signed by the Renter(s) at the time of pick-up of the Vehicle (including the rental terms enclosed thereto) (the “Full Rental Terms”, and together with the Full Rental Terms: the “Standard Agreement”).

Ben Gurion Airport Branch

Rentals in Eldan’s branch in Ben Gurion Airport are intended only for travelers who landed in the airport within 24 hours prior to the rental of the Vehicle holding an entry permit or copy of a flight ticket evidencing the same. We recommend that customers that do not comply with this requirement make use of Eldan’s other rental branches .

Age

Drivers must be at least 18 years of age. Eldan may charge the Renter Young Driver Extra payment in respect of Renters younger than the age of 24 if so stipulated in the rental agreement.

Driver's License

Drivers must possess a clean driver's license in English which includes a photo of the driver, valid for at least one year from Renter’s entry to Israel. If the driver’s license is not written in English, the driver must additionally hold and provide Eldan an international license. The driver’s license must be suitable for the type of rented Vehicle. Only such persons holding a valid driver’s license for at least two years and which are present at the pick-up of the Vehicle whose details are set out in the Standard Agreement or in Eldan’s records are permitted to drive the Vehicle. Eldan may charge the Renter New Driver Extra payment in respect of Renters holding a valid driver’s license for less than 2 years if so stipulated in the rental agreement.

Passport

Each Renter must hold a valid passport.

Insurance/Coverage

Eldan offers the Renter with such coverage options as set out in Section 7 of the Full Rental Terms.
For more information, please refer to the Full Rental Terms.

Reservation and Payment

Reservations may be made through Eldan’s website or by phone at 972-3-5579000. Reservations made on the website should be made following the instructions set out therein in accordance with the website’s terms of use at https://rent.eldan.co.il/en/terms-of-use/. Upon submission of the reservation through the website, Renter shall receive an email to the email address noted in the reservation details containing one of the following: (1) a voucher confirming the reservation and its details (the “Reservation Confirmation” or “Voucher”); or (2) a notice stating that the reservation is still pending with Eldan and is awaiting further confirmation.

Renters completing their reservation by phone shall receive a Reservation Confirmation.

 

Upon receipt of the Reservation Confirmation by Renter, Eldan shall be bound to provide Renter with a Vehicle from the relevant selected group, however it does not undertake to provide Renter with a specific model of Vehicle within the selected group and it reserves the right to substitute similar models to those reserved. The Vehicle images that appear on the website for each Vehicle group are and shall be for illustration purposes only.

It is hereby clarified that a reservation that has not been confirmed by receipt of a Reservation Confirmation shall not bind Eldan in any way whatsoever.

 

During the reservation process, Renter will be presented with several payment options: full or partial advance payment via the website or payment at the rental counter upon return of the Vehicle. In some cases, at Eldan’s sole discretion, full payment upon return of the Vehicle at the rental counter will not be possible, and Renter will be required to pay for the reservation either partially or in full upon making the reservation. Please note that the estimated cost of the rental may vary depending on the payment choice selected by the Renter.

 

Any payment made in connection with the aforesaid will be possible only by using a valid credit card that can be cleared by one of the credit card companies operating in Israel and will be subject to the approval of the credit card company. Eldan will not honor any other means of payment.

 

The Renter must pick up the Vehicle at the scheduled pick-up hour and no later than two hours from such time. Otherwise, Eldan shall not be obligated to reserve the Vehicle for the Renter. It is clarified that during the summer, Jewish holidays and Christmas the Renter must pick up the Vehicle at the scheduled pick-up hour and no later than one hour from such time. Otherwise, Eldan shall not be obligated to reserve the Vehicle for the Renter.

 

Upon pick-up of the Vehicle, the Renter must present a valid driver’s license, passport and a valid credit card under his/her name which must be the same credit card used for the reservation. Subject to the approval of the credit card company, such credit card shall serve as security for any payment owed by the Renter to Eldan in accordance with the Standard Agreement, up to the amount stated in the Standard Agreement, which shall in any event be no less than $700, subject to the approval of the credit card company (the “Security”) and this Security will be renewed from time to time. Renter must ensure this amount can be secured and that it does not exceed the Renter’s credit limit. It is hereby clarified that in order to implement the reservation, the credit card presented to Eldan must be that of the person driving the Vehicle.

 

It is hereby clarified that payments for the rental will not cover charges related to the rental in accordance with the Standard Agreement (such as deductibles (if applicable), traffic and parking violation charges, use of toll roads or fast lanes, fuel payments, kilometer surcharge payment, service/handling fees, etc.)

 

Any amount which is not paid in full and/or on time, shall bear linkage differences and default interest at such rate applicable from time to time at Bank Leumi Le’Israel Ltd. with respect to debit accounts, to be calculated from the due date for such payment until the date of actual payment. In addition, Renter shall be charged by Eldan for collection expenses, including legal expenses and attorney fees, as may be incurred by Eldan.

Airport Service Fee

An airport Service fee will be charged in the event of a pick-up or drop-off at the Ben-Gurion Airport.

VAT

The amounts detailed in these Terms of Rental include VAT. It is clarified that any payments made in connection with the rental by Israeli citizens / Israeli passport holders are subject to VAT at the applicable rate under law from time to time, unless expressly stated otherwise in these Terms of Rental or the Standard Agreement. Tourists holding B2, B3 or B4 visas are VAT exempt.

Late Returns

Any delay in returning the Vehicle will be charged in accordance with the terms set out in Section 4.5 of the Full Rental Terms

Fuel

Fuel is not included in the rental rates.

If the Vehicle is returned with a fuel tank in which the quantity of fuel is less than the quantity the Renter received, the Renter shall be charged for such missing fuel according to the price of fuel with full servicing, as set out in the Commodities and Services Control Order (Maximum Prices at Fuel Stations), 5762-2002 plus a payment in respect of each liter of missing fuel at the rate set out in the Standard Agreement.

Km

Rentals for a duration of 1-2 days include an amount equal to 250 kilometers per day. Rentals for a duration of 3-29 days include unlimited kilometers. Rentals for a duration exceeding 29 days include 133 kilometers per each day of rental. For the avoidance of doubt if the product of the daily rental cost and the aggregate rental days shall exceed Eldan’s monthly rental rate for said Vehicle allowing the Renter to benefit from such monthly rate then the Renter shall be deemed to have rented the Vehicle for a period exceeding 29 days and the kilometer quota shall be adjusted accordingly. Should the total rental exceed the kilometer quota set out in the Standard Agreement (based on the applicable rental period), the Renter shall be charged with a kilometer surcharge payment for each kilometer above said quota in the amount set out in the Standard Agreement.

Safety

It is a statutory requirement that the driver and passengers wear seat belts while driving. Infants, toddlers and children must be seated in car seats suitable to their individual size, weight and age.

Children under 14 years of age should always be seated in the rear seats.

Breakdowns

In the unlikely event of a breakdown, please contact our call center which is open 24 hours a day, 7 days a week at *3003.

Traffic Violations

The Renter is liable for all parking fines, traffic and/or any towing violations during the rental period. If the Renter does not pay the relevant fine and the relevant fine is sent to Eldan, Eldan shall transfer such fine to the Renter in accordance with the Renter’s details in its possession and charge the Renter an additional handling fee for handling the transfer of each fine as set out in the Standard Agreement for each fine.

Cancellation Policy

Renter may cancel the reservation in the following manner: (a) by completing the “Cancel Reservation Form”; (b) by sending a request by email to: cancelorder@eldan.co.il; (c) by contacting Eldan by telephone at 972-3-5579000; or (d) by facsimile at 972-077-7613889. Each such cancellation notice should be made within 14 days of making the reservation and at least 2 working days before the pick-up date. Eldan shall send the Renter a confirmation of such cancellation up to 2 working days after receiving the Renter’s cancellation notice. In case of cancellation within the above timeframe, Eldan shall be entitled to charge the Renter the lowest of 5% of the cost of rental or NIS 100 as a cancellation fee, using the credit card provided by the Renter at the time of reservation. In case of a cancellation not within the above timeframe or in case Renter does not arrive to pick up the Vehicle at the required pick-up time (“No Show”), Eldan shall be entitled to charge the Renter a cancellation fee of up to NIS150. A cancellation fee may be charged for each reserved Vehicle subject to applicable law.

 

A Renter which wishes to update the details of his/her/its reservation (including rental dates, type of vehicle, extras, pick up/return location, coverage for damages, etc.) may do so by completing the ”Update Reservation Form”  or by contacting Eldan by telephone at 972-3-5579000. An Eldan representative will contact the Renter up to 2 working days after receiving the Renter’s notice, to confirm whether such update is acceptable to Eldan and whether, for whatever reason, such update affects the estimated rental cost. If Eldan does not confirm such update, for whatever reason, the initial reservation shall remain in full effect. If the Renter wishes to cancel the reservation (since the update was not confirmed or Renter does not agree to the updated cost), Renter may do so in accordance with the cancellation process set out above and may be charged with a cancellation fee, depending on the timing of cancellation as provided above. In any case, for the avoidance of any doubt, an update to the reservation will be effective only upon receipt of an updated Reservation Confirmation from Eldan. An “Update Reservation Form” which includes incomplete or erroneous reservation details or which was inadequately submitted and/or processed shall not bind Eldan (even if the source of the fault is not the Renter or such error is due to a technical fault/malfunction on the website).

 

It is clarified that any update to any of the reservation details (including dates, vehicle type, pick-up/return location, extras, coverage for damages, etc.), may change the total estimated cost of the rental, and Eldan will not be bound by the pricing displayed in the initial reservation process, including prices of extras, coverage for damages, etc.

 

If after the Reservation Confirmation, for whatever reason, the Vehicle and/or any extras reserved as part of the reservation are unavailable, Eldan will offer Renter an alternative Vehicle and/or extras equivalent to those reserved by the Renter (if available). If Renter chooses not to rent the alternative Vehicle and/or extras, the reservation will be cancelled and Eldan will return to the Renter the full payment made by Renter without any cancellation fee. It is hereby clarified that in such case, the only remedy available to Renter will be the refund of such payment and Renter shall not be entitled to, and hereby irrevocably waives, any other claims for damages, losses, costs, etc. including direct or indirect damages.

Pick up / Drop off fee

At the end of the rental period, the Renter will return the Vehicle to the Eldan branch from which it was picked up, or to a different Eldan branch in coordination with Eldan, otherwise the Renter will be charged with a handling fee in respect of the Vehicle's transportation, in accordance with Eldan's price list. Notwithstanding the foregoing, a Renter renting a Vehicle of any category for a period not longer than 2 days, and the Renter picked up the Vehicle in Eilat and returned it to another Eldan branch (not in Eilat) or returned the Vehicle in Eilat after picking up the Vehicle in a different Eldan branch (not in Eilat) shall be charged with an additional drop off fee of NIS 819/US$222/Euro199/₤144. 

Rates Policy

The estimated cost for the rental of the Vehicle is the cost indicated on the website at the time of reservation which will not constitute the final cost to the Renter but only an estimated cost based on the rental details at the time of reservation and may be subject to any change, amendment and addition to the rental details, including, without limitation, shortening or extending the rental period, changing the place and date of pick-up/return of the Vehicle, the purchase of any extras, etc. Without derogating from the foregoing, until the reservation is made, Eldan reserves its right to change, at any time, the prices of the rental, without being required to provide any prior notice.  

 

It is hereby clarified that the minimal rental period is 24 hours so that any Renter that rents a Vehicle for a period of less than 24 hours shall in any event be charged for a 24-hour period. In addition, Eldan may determine, at its sole discretion, that a certain rental will be subject to a longer minimal rental period.

Toll road/Fast Lanes

The prices do not include payment for usage of toll roads/fast lanes. Payment for driving on a toll road/fast lane will be charged according to the rates published by the toll road/fast lane operator for non-subscribing customers plus an additional handling fee which appears in the price list displayed at Eldan’s branches.

 

To the best of Eldan’s knowledge Renters are able to directly contract with the toll road/fast lane operator, subject to the terms and conditions of the toll road/fast lane’s operating company and to the contractual terms of such company. This should not be viewed as a recommendation to directly contract with the operating company. Should the Renter violate his/her obligations to the toll road/fast lane operating company, the Renter will bear all charges, fines and legal expenses which Eldan may be required to pay the toll road/fast lane operator, plus handling fees as set out in the Standard Agreement.

General

Eldan reserves the right to refuse Vehicle rental and/or any other service to any Renter who does not comply with all the above terms or the terms of the Standard Agreement.

In these Terms of Rental, words in the masculine shall be interpreted as also including the feminine and words in the singular shall be interpreted as also including the plural and vice versa, all according to the substance and the context.

In any contradiction between the terms set out herein or the terms set out in the Standard Agreement, the terms set out in the Standard Agreement shall override.

Any amounts set out in any currency in the Standard Agreement shall be converted to the currency of the actual payment, whether by the request of the Renter or otherwise, based on the last representative exchange rate published by the Bank of Israel and known at the time of delivery of the Vehicle.